Saturday, August 28, 2010

Hamilton Beach Eclectrics 63221 All-Metal Stand Mixer, Sugar

Hamilton Beach Eclectrics 63221 All-Metal Stand Mixer, Sugar


Hamilton Beach Eclectrics 63221 All-Metal Stand Mixer, Sugar
Buy From Amazon


The Hamilton Beach Eclectrics Die Cast Stand Mixer offers high performance in a reasonably priced appliance. The 400 watts of power is powerful enough to tackle any mixing need. Eclectrics add a splash of fashion to any kitchen.

Features

  • Die-cast metal stand mixer with powerful 400-watt motor and 12 speed settings
  • Unique mixing head orbits around bowl as beater rotates in the opposite direction
  • Bowl locks to base for stability. quick-release head for easy access to bowl
  • User manual, recipes, 2-piece pouring shield, flat beater, dough hook, and wire whisk included
  • Measures approximately 9 by 14 by 14 inches. 3-year warranty

User Reviews

I was skeptical of this purchased but after having so many problems with my Kitchen Aid I decided to give it a try. Boy am I glad I did. This mixer is a dream. It is much quieter than my old Kitchen Aid and it is more powerful. I have mixed everything from bread, to donuts and I even mixed pizza dough that required you use the paddle not the hook on high and it powered through. With the lower price it is a no brainer to buy this mixer. It will take a lot for me to change to another mixer. -- Finaly some competion for KitchenAid
I just rec'd the mixer & have not used it yet but wanted to submit an initial review since I ran into the same issue some others have mentioned: Although the product description clearly states it has "12 speed settings," it does not. Yes, the speeds settings are labeled 2, 4, 6, 8, 10, and 12 but there are not stops between those even numbers. This model is a 6-speed mixer - not 12.

The unit appears to be fairly sturdy so I will give it 3 stars for now & submit an update after I've used it a few times. -- Not Quite as Described
I bought this mixer after much reading and comparison shopping. It came down to the H.B-E or Kitchen Aid. Side by side, the Hamilton Beach seemed to be the better deal: bigger motor, better warrantee, attachments included, and less expensive. So far, I have used the mixer to mix and knead bread dough for 10 or 12 loaves of bread (that was the reason I bought it). So far it has been great and takes a whole lot of hard work out of the process. I love it. -- Great Mixer
Had a ton of cakes to make for bake sell-this item made the chore so much easier. :-) -- Mixer Great Item
The mixer I bought 6 month ago stopped working today. We didn't use very often, may be once in a month at average for mixing pancakes. I contacted the customer service by phone and spent 20 minutes trying to get "No-Hassle Replacement Warranty" as described in my warranty information. First lady I spooked to gave me customer number and told that I have to send them check for $15.75 and the plug from the mixer. When I asked the lady why the warranty instruction says that it will be "at no cost to you" she told me that I can send them only $7.75. When I asked her if I can discuss this with a manager she connected me to another lady who introduced herself as "corporate manager" but refused to give her name. I asked her how can I get the replacement at "no cost as" it's promised she reconnected me to the third lady who told me that I will have to send them whole unit instead of just the plug. She also told me that I should include each and every attachments and the tone of her voice was saying that I will regret that I asked them for the free replacement shipping. It doesn't feel like "No-Hassle" to me. I will update this post as the replacement progresses.
Update 1:
I've got the call from HB customer service next morning. They apologized for this story and told me that their representative was not trained appropriately and they will retrain her. They also told me that they shipped replacement and the UPS label for returning the broken unit. I'm adding two stars for the product and changing the title, because we were happy with the mixer before it has broken.
Update 2:
The replacement unit worked only once. The second time we turned it on, speed regulator didn't work. It was rotating very fast on the lowest #2 speed, as fast as it usually does on speed #8 or #10. The customer service communicated to me that the replacement unit will not be under the same 3 years warranty as the one I bought from Amazon. This is strange and there is no such information in the manual. I remove back two stars from the rate.
Update 3:
The second replacement worked twice to mix pancakes dough. On the third time it just didn't start. I have to replace it again. It looks like the quality of the mixers had worsened dramatically since I got my first mixer that worked for 6 month. -- Poor quality and bad customer service.
Last Update: 18 hours ago

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